Terms and Conditions
Terms And Conditions
RD Tiger Moth Flights is a satellite of Devon & Somerset Flight Training Ltd and operates
from their offices at Dunkeswell Aerodrome, Dunkeswell, Nr Honiton, Devon. EX14
4LG.
The flights provided by RD Tiger Moth Flights are “Introductory Flights” as determined by
the Civil Aviation Authority. As such they cannot be regarded as training flights and are
very different from Air Experience Flights (exercise 3) which can count towards the issue
of a licence. Control of the aircraft can be given to the person for whom the Voucher or
Booking was designed for, but only if the Pilot in Command is a fully Qualified
Instructor.
Potential passengers must be aware that these “Introductory Flights” are not required
to conform to the same safety regulations as those conducting Commercial Air
Transport (CAT) / Public Transport (PT) operations.
These Terms and Conditions apply to all flights and flight vouchers bought or placed by,
or on behalf of, our clients. By purchasing a Voucher or booking a Flight with the
Company, you agree on behalf of yourself, or the person for whom the Flight is
intended, to be bound by them in their entirety.
Gift Vouchers:
Vouchers are valid for twelve months from the date of purchase and are redeemable for
flights which take place during the months of March to October inclusive. Any Flight
purchased must be booked to take place within such period of validity. The expiry date
is marked on the voucher.
Any cancelled flights should be rebooked for a date within the original voucher validity
period. Should suitable flight dates not be available, cancelled flight vouchers will be
extended free of charge up until the end of September the following year.
Booking the Flight:
Once you have booked the date of your flight, at least 7 days’ notice is required if you
wish to make any amendments to the date or time. We reserve the right to postpone a
flight previously booked and to offer an alternative booking.
All flights must be booked in advance. A Safety Video will be emailed to either the
person booking the flight or the person taking the flight depending upon the
circumstances of the booking. It is the responsibility of the person taking the flight to
watch the video. Should the booking be a surprise, the person taking the flight must
watch the video prior to taking the flight. The Video is quite short but you must arrive at
the airfield to allow enough time to view it before taking the flight.
Flight Conditions:
All flights are subject to suitable weather conditions, aircraft serviceability and
sufficient (minimum) passenger numbers. In the event that insufficient numbers have
been booked prior to a flying day, the Company may cancel flights for that date and offer
alternative dates. The Company accepts no responsibility for bad weather, unforeseen
mechanical problems or unforeseen events causing the contracted flight to be cancelled
or altered from that contracted for.
The Company cannot be held liable for any costs incurred in these circumstances. Any
delays or cancellations will be advised to the customer by text message and email, so
please ensure your contact details are correct and up to date.
If you fail to arrive by your scheduled reporting time on the day of your pre-booked
flight, or do not present your flight voucher, then you may forfeit your flight.
If the flight is cancelled for whatever reason, it is your responsibility to re-book your
flight with the Company and the new flight date must fall within 12 months of the date
of the cancelled/postponed flight, after which your booking will expire. However, we
will endeavour to offer you another suitable date up to the end of September the
following year. If you fail to do this, we reserve the right to void the flight. The Company
maintains the right to cancel, alter or reschedule your flying activity without incurring
any penalty.
All flight times are Airborne Times as during busy periods taxiing time could eat into the
trip and we want to give you the very best experience.
Flight Risks:
All flights operated by the company are insured. Sightseeing flights are operated under
the Devon & Somerset Flight Training Ltd DTO (Declared Training Organisation).
Fit to Fly:
It is your responsibility to ensure that you are fit to fly. You must be able to climb onto
the wing, raise your leg high enough to step into the cockpit. Help will be available and
we will provide a small step with a supporting handle but it is your responsibility to
ensure you can get into the cockpit before booking. Passengers must not fly if suffering
from any condition which may create or lead to a dangerous situation in flight such as,
but not limited to, blackouts, epilepsy, recurrent fainting or giddiness, any nervous
disorder or other relevant illness or injury. Any passenger suffering from the effects of
alcohol or drugs will not be allowed to fly. No flyer will be allowed to take part in any
flight unless signed to confirm that they have watched the safety video.
Refunds:
All vouchers purchased by us are strictly non-refundable unless returned within 14
days of purchase. Any 3rd party vouchers bought are outside of this agreement as those
companies will have their own rules. If a flight is cancelled by us for any reason listed
under Flight Conditions, no refund is payable. However, the voucher can be transferred
to another name. We cannot be responsible for any travel or accommodation expenses
incurred under any circumstances.
Cancellations by you:
At least 7 days notice is required if you wish to cancel or change a booking, otherwise
the booking is forfeited and no recompense is payable.
Miscellaneous:
The purchaser or the person(s) for whom the Experience is intended needs to be aware
that the provision of the service is both seasonal, entirely weather dependant and
subject to operational circumstance.
These Terms & Conditions shall be governed by and construed in accordance with
English Law. The parties agree that the English courts have exclusive jurisdiction to
adjudicate any dispute which arises in connection with these Terms & Conditions.